Office Policies

Financial policy

We request that patients pay their accounts at the time of their visit unless a financial arrangement is setup in the case of orthodontic treatment, etc. Accounts will only be issued by prior arrangement with the dentist.

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Payment methods
We accept Cash, Cheque, Eftpos, Visa and MasterCard.

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Health Funds
If you are a member of a health fund, electronic fund claims via HICAPS can be made at the time of service.
NOTE: Please bring in your health fund card with you as HICAPS claims can only be made on the day of the service.

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Cancellation policy

If an appointment is missed or cancelled within 48 hours of your appointment without notification, a cancellation fee will apply. The fee will depend on the length of the appointment.

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Long appointments

We reserve the right to request a holding deposit for appointments longer than 1.5 hrs.

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Being on time

We do our best to run on schedule and appreciate patients arriving on time to prevent having to shorten their appointment.